Contact Information:

THEDUTYRIG.COM
113 N. McHenry Rd., #156
Buffalo Grove, IL 60089

support@thedutyrig.com (questions about products or services)
orders@thedutyrig.com (questions about an existing or pending order)

Magazine Restrictions:

We cannot ship magazines with a capacity greater than 10 rounds to: California, Hawaii, Delaware, Maryland, New York, and Toledo, OH.

We cannot ship magazines with a capacity greater than 12 rounds to: Chicago, IL

We cannot ship magazines with a capacity greater than 15 rounds to: New Jersey, Cincinnati, OH, Aurora, IL, and South Bend, IN.

Be sure to check your city, county, and state legislation before ordering magazines.

Ordering:

Currently, we only accept orders via our on-line store. We have partnered with Authorize.net for the benefit of processing credit card orders. This partnership allows our customers to securely place orders on-line, ensuring a positive and safe experience.

You can also place an order by using PayPal or a Cashier's Check/Money Order by selecting this option during checkout.

At no time will we have access to your credit card number-we receive only a confirmation code when your transaction is approved.

The moment an order or pre-order is submitted, your card will be charged. It may take up to 5 days for the transaction to hit your statement.

If your "ship to" address is different than your "bill to" address, we reserve the right to first receive confirmation and reason, verbal and otherwise, prior to shipping your order. If we are not comfortable with the reasoning you provide, we reserve the right to cancel your order and refund your funds in full. This is another step we take, to ensure customer safety and eliminate fraud.

International / non-U.S. Orders:

If you live outside of the United States and would like to place an order, please send an e-mail to support@thedutyrig.com that includes the following items. Once received, we will reply back with a price that includes a total price, which will include shipping costs.
o Name
o Address
o City
o Country
o Postal Code
o Telephone Number
o E-Mail Address
o List of items you would like to order
o Preferred Payment Method (credit card or PayPal only)

Class A & B Uniforms:

All Class A & B Uniform Shirts/Pants are sold and delivered unaltered/unhemmed. In order to ensure that your pants/shirts will be altered to your ultimate satisfaction, please use a local tailor you trust..

Out of Stock Policy:

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you via e-mail and adjust the order's status if the item you ordered is out-of-stock or backordered. Please be sure to give us a valid email address.

Some items are listed for sale on our web site that have not been released from the manufacturer. We place these items on the web site so that consumers may pre-order the items. Pre-orders are reserved with payment on a first come, first served basis. Be advised that pre-paid orders always get priority for delivery.

View Order Status:

The "View Order Status" section of our store allows a customer to check the status of their order, giving them real-time visibility of where the order is within the process. To use this feature, please enter the Order ID you received within your confirmation e-mail from Thedutyrig.com, as well as the e-mail address you entered when you placed your order. If for some reason your order does not show up, please contact us immediately at orders@thedutyrig.com

Shipping:

We ship most orders within 24 hours from the receipt of a valid order. All orders will ship UPS, unless noted otherwise. We do not ship on Saturday, Sunday or Holidays. We ARE able to ship to a P.O. Box.

Insuring Shipments:

All orders are "F.O.B. SP PP & Add" meaning that the ownership of the product(s) passes from thedutyrig.com to the customer the moment the items are received by the carrier(s). Shipping charges are prepaid by the customer and charged at the time of order. Insurance liability and claims are the responsibility of the customer, once any/all products are shipped. If you need a copy of your order document for the benefit of filing a claim with the carrier, send an e-mail to orders@thedutyrig.com that includes your Order ID.

Return Policy:

We offer a 15-Day Money Back Guarantee on every product we sell (item must not have been opened and/or used), except: sights, magazines, tactical lights and lasers, range bags, and clothing--there are no returns on these items. If a product was used and/or if the packaging was opened, Thedutyrig.com will gladly offer a store credit on items returned, except: sights, magazines, tactical lights and lasers, range bags, and clothing. Holsters may be returned for store credit only, as long as all packaging is complete and intact. THERE ARE NO RETURNS ALLOWED ON FOOTWEAR, so please be sure of your footwear order.

Customers are responsible for return shipping charges to The Duty Rig at 113 N. McHenry Rd., #156, Buffalo Grove, IL 60089. PLEASE NOTE: We will refund your money less a 15% restocking fee.

Please contact customer service at support@thedutyrig.com within 15 days of the purchase date for instructions on your return.

Disclaimer:

The Duty Rig, Inc. reserves the right to revoke or cancel any stated offer at any point during the order process. We will not be responsible for errors, inaccuracies and/or omissions in our listings and reserve the right to cancel/refund any applicable sales as a result.

Warranty:

All products, unless specifically stated otherwise by the manufacturer on their packaging, carry an implied, 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. Should the product you receive have be defective, please contact the manufacturer directly, immediately.

IP Address:

The IP Address of your computer is recorded every time you place an order with Thedutyrig.com. In the event that a fraudulent order is placed, Thedutyrig.com reserves the right to share the IP Address, name and address with appropriate authorities.

Sharing Data:

We collect customer information for the purpose of completing orders only. We will never sell, share or distribute this information to any outside party.

External Links:

We cannot be responsible for the content or activities of sites that are not directly affiliated with The Duty Rig.com.

support@thedutyrig.com (questions about products or services)
orders@thedutyrig.com (questions about an existing or pending order)